VP Patient Financial Services
Beth Israel Lahey Health · US
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Responsible for strategic leadership and ope...
Job description
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Responsible for strategic leadership and operational oversight of Patient Financial Services (PFS) across hospital and physician billing. Identifies and articulates strategic direction; collaborates with peer leadership and the SVP of Revenue Cycle to define the plan and KPIs; tracks performance, market trends, and regulatory changes. Oversees claim submission, A/R follow‑up, cash and adjustment posting, denial management, and patient collections to optimize A/R days, collection rates, and denial rates. Partners with clinical and executive leaders, leverages analytics to drive process improvement, and implements initiatives to maximize net revenue. Job Description: Essential Duties & Responsibilities: Identify and communicate strategic direction for PFS; align teams across Hospital and Physician Billing. Collaborate with Revenue Cycle leadership to design strategic plans and KPIs for the organization. Monitor performance, market trends, delivery systems, and legislative initiatives impacting goals. Maximize talent and foster a culture aligned with the BILH mission throug...