safety Associate - Full Time - 10 hour Shifts- Variable Shifts

Job description

Job Summary The Safety Associate is one of the first points of contact for patients, visitors and employees for MVHS campuses. A Safety Associate's role is to greet and screen everyone coming into the organization and guide and provide concierge services for patients and visitors. Under the direction of the Safety Associate Coordinator and the department director, the ideal candidate will use exceptional customer service and communication skills in all interactions, think strategically and use sound judgment to make decisions independently, and resolve difficult and sensitive issues with diplomacy and tact. Must be able to work quickly in a complex and often busy environment. Core Job Responsibilities: - Escort or transport patients and visitors, sometimes by wheelchair, to all levels of care areas and departments. - Resolve difficult and sensitive issues and complaints. - Participate in policy and process improvements based on observations and experiences - Greet patients and visitors - Create visitor and vendor badges - Direct patients and visitors to appointment and room locations - Provide concierge services to patients, assisting with logistical questions - Obtain, record, org...