Product Support Specialist
Stryker · GB
Work Flexibility: Field-based Job Description To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and opt...
Job description
Work Flexibility: Field-based Job Description: To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and optimizing customer service, growing existing accounts through technical expertise. The Product Support Specialist – Manual & Robotic provides clinical product support to end users along with guidance and assistance during Mako surgical procedures. Essential Duties & Responsibilities: · Stryker Citizen: Always Demonstrates outstanding ethics. Treats customers and employees with respect, represents the company in the best possible light. · Knowledge: Communicates essential benefits of products and their clinical applications. · Customer Service: Acts with integrity and reactively delivers on commitments within the required timescales. · Business Planning: Constructs a basic business plan with input from mentor/manager. Daily, weekly, and monthly planning decided in partnership with mentor and RSM. · Sales Skills: Develops rapport. Understands the importance of relationships in selling. Using open questioning techniques to ascertain customer's needs and has good working knowledge of key brands to open opportunities for the sales te...