Senior Manager, Learning & Policy Implementation (T&S)

Job description

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games. Keeping that experience safe and consistent for everyone requires more than good policies. It requires that every team member, enforcement agent, and frontline operator knows exactly what to do when it matters. That's the work of Learning & Policy Implementation (L&I). L&I owns the operational knowledge infrastructure that keeps Discord's Trust & Safety and Customer Experience organizations running. The team sits at the intersection of where policy meets practice, responsible for documentation standards, policy operationalization, enforcement training, BPO enablement, and the public-facing Help Center. The scope of this team is expanding, and we're looking for a Senior Manager to lead it forward. This role re...