Collections Strategy Manager

Job description

Work Location: San Francisco Work Mode: Hybrid (2-3 days/week in office) Pay Range: $130K/Yr - $150K/Yr For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits As the Collections Strategy Project Manager, you will lead the design, testing, and optimization of end‑to‑end collections and recoveries strategies across early and late buckets. You’ll combine analytics, experimentation, and partnerships with operations and vendors to lift right‑party contact (RPC), increase recovery rates, reduce roll‑forward, and lower unit costs—while shaping a digital‑first engagement model. This role is client‑facing and requires comfort engaging senior stakeholders and leading cross‑functional teams to design strategies. Lead analytical projects and coordinate with offshore teams for delivery - Serve as the main client contact, engaging with senior stakeholders. - Design and optimize collections strategies across channels and segments. - Track key metrics (RPC, recovery rates, roll rates) and recommend improvements. - Oversee policy changes, test new approaches, and monitor market trends. - Partner with operations and vendors to execute...