Client Success Manager

Job description

Job Purpose: The Client Success Manager is dedicated to ensuring retention and upgrading of our valued clients in the commercial space. This position is responsible for executing a proactive migration strategy, upselling and upgrading existing clients, working on strategic initiatives with clients. This role involves proactive outbound outreach through calls, emails, and marketing campaigns to drive engagement with clients and identify opportunities growth, migration, and retention. Essential Functions: - Client Retention: Engage with clients to promote retention, reducing churn, and increasing customer loyalty. Negotiate with clients to address service, price, or product concerns, ensuring their satisfaction and continued partnership. - Upselling and Upgrading Existing Clients: Identify opportunities to upsell existing clients to additional products or services. Evaluate the needs of existing clients and recommend and implement upgrades to their current solutions, including internet circuits and Value-Added Services (VAS). - Executing Proactive Migration Strategy: Based on customer buying trends and price changes proactively migrate customers off of legacy products to strategic pr...