Home Equity Loan Processor/Customer Liaison I

Job description

Rockland Trust is hiring a Home Equity Loan Processor/Liaison I, a dual-role position responsible for supporting both the Customer Liaison and Home Equity Processing teams. This individual serves as a key point of contact for customers and internal partners while ensuring applications are accurately reviewed, documented, and prepared for underwriting. This role requires strong communication, attention to detail, and a commitment to compliance and customer experience. Key Responsibilities: Customer Liaison Support: Complete a comprehensive review of the loan application to gain an understanding of the loan scenario, confirm accuracy and completeness of information collected including income, employment, property and vesting information and complete liaison call out review form - Make timely outbound calls to home equity applicants to welcome customers, collect data, confirm product and customer information, set expectations and answer questions - Answer incoming calls from customers and retail partners, providing timely and professional support - Serve as a knowledgeable resource to guide customers and retail partners through the home equity application process - Escalate complex is...