Customer Service Representative

Job description

Company Description Do you have a passion for customer service and an interest in facilities management? If so, we want you to join our team! We are seeking confident Customer Service Representatives to join Sodexo’s Australian Command Centre working from our Regional Support Centre in Balcatta. The roles on offer are Full-time and 3 month fixed contract on a rotating roster, working alternating weeks of 5 x 8-hour shifts and 4 x 10-hour shifts, between the hours of 5:00AM to 9:00PM, including every other weekend. The Command Centre operates 24/7 365 days a year therefore, successful candidates must be able to support the roster requirements. Who are we looking for?: We’re looking for a people focused team player who thrives in a fast-paced, high-volume request-management role. Ideally you will have experience using multiple systems as you manage work requests, from receiving a service request to closing a work order. You will also provide exceptional customer service and will be trained to develop your knowledge on a broad range of services across a variety of contracts. Specific duties will include: Answering high volumes of incoming calls in line with Service Level Agreements. T...