Interoperability Support Specialist (Level 3)

Job description

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for an Interoperability Support Specialist (Level 3) to join our UniQue team. What will you be doing in this role? - Provide Level 3 support for complex interoperability and operational issues escalated from Level 1 and Level 2 support teams within the eFTI exchange environment. - Analyse logs, message exchanges, distributed systems behaviour, and technical evidence to diagnose incidents and determine root causes. - Verify compliance with functional and technical specifications, identifying whether issues originate from incorrect implementation, incorrect usage, specification deviations, or missing/unclear requirements. - Act as technical coordinator and neutral arbitration point for interoperability disputes and operational issues involving multiple Member States and stakeholders. - Support interoperability and secure communication between eFTI Gates and related distributed systems. - Establish and maintain Level 3 helpdesk processes, including ticketing workflows, escalation procedures, operational documentation, and knowledge management practices, while act...