Front Desk Agent - PT

Job description

WE LOVE OUR WORK. BRING US YOUR BEST. - Greeting guests promptly upon arrival with a warm, professional, and welcoming demeanor, creating a positive first impression at every interaction. - Communicates clearly and accurately regarding hotel amenities, outlet hours, services, local attractions, transportation options, and special events. - Answers phones promptly and responds to lobby activity, guest inquiries, and internal requests with professionalism and positive communication. - Complete guest check-in and check-out accurately in the PMS, confirming guest identity, payment method, room rate, preferences, room assignments, and electronic key access. - Prepares and sends pre-arrival communications, pre-blocks room requests, resolves room discrepancies and assigns rooms based on guest needs and availability. - Handles guest concerns, complaints, and service recovery with tact and urgency, resolving issues within approved guidelines and escalating when appropriate. - Coordinates special requests including but not limited to luggage assistance, dining reservations, transportation arrangements, and local recommendations to enhance the guest experience. - Partners with all necessary d...