Customer Success Manager

Job description

What you'll do As a Customer Success Manager, you will be focused on driving customer loyalty, retention, and growth. This is done by creating visibility of our customer experience across the Regnology client ‘customer journey’ using a combination of KPIs, customer feedback such as NPS and insights which will be combined to track the ‘health score’ of each client account. You will act as client advocate, gathering and maintain data about clients, various cycles that impact their business and facilitate data-driven actions and decisions You will be focused on driving awareness of the key pain points our customers are experiencing and work with the Customer Success leadership to identify process improvements initiatives which will improve customers’ experience. Your key accountabilities are: Why we should decide on you Qualifications: - Building strong and long-lasting relationships with your customers, owning the relationship through proactive and reactive engagements. - Understanding the customer experience with our products and services, effectively feeding back to enable iterative improvements as well as immediate points of correction. - Deliver to the customer through a designed...