Senior Manager, CRM Automation and Journeys

Job description

Company Description We're ASOS, the online retailer for fashion lovers all around the world. We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgement, and channel your creativity into a platform used by millions. Everyone needs some help showing up as their best self. We're Disability Confident Committed - let our Talent team know if you need any reasonable adjustments throughout the recruitment process. Job Description: The Customer Lifecycle Team forms part of the Customer & Commercial department and is responsible for taking customer, campaign and channel insights and using them to devise a global strategy for engaging, converting and retaining customers via targeted messaging across all touchpoints. Always thinking data-first, the Senior Manager, CRM Automation and Journeys will help to shape and deliver our lifecycle strategy by translating priorities into an actionable roadmap and driving the cross-functional delivery required to scale automated , always-on lifecycle programmes. The Details: This role sits at the intersection of lifecycle strategy, analytics and d...