Manager, User Experience Research

Job description

In this role you will… · Lead a diverse, inclusive team comprised of various seniority levels of CX Researchers. Provide mentorship and coaching to continuously develop people. Set standards and expectations, review performance, and make informed compensation decisions in accordance with all applicable Human Resources policies and procedures. Hire and onboard new researchers as needed. · Partner with teams across CXD and Advice to inform, inspire, and validate design and product decisions. Amplify research and hold teams accountable to findings through changes to roadmaps and organizational thinking. · Prioritize and coordinate research activities through cross-functional partnerships and a keen focus on impact. · Work with key Advice partners and your leadership team to continuously refine an organizational structure that meets the needs of crew development, solves problems for our clients, and delivers clear outcomes. · Identify and execute on strategic research studies using a wide variety of research methods as well as human-centered principles. · Participate in special projects and perform other duties as assigned. A client experience that delivers: Vanguard, a recognized empl...