Digital Transformation Lead

Job description

Frank is a digital experience agency and Jaywing company. We partner with some of Australia’s most respected organisations to deliver meaningful, human-centred digital transformation - bringing together strategy, experience design, technology, and delivery to help our clients move faster, work smarter, and create lasting value for the people they serve. We are proud to be InvoCare’s long-term digital partner, supporting a large-scale transformation across a complex portfolio of brands, platforms, and services. ABOUT THE CLIENT: I nvoCare is one of Australia’s most recognisable and trusted funeral service organisations and they’re far from standing still. With a major digital transformation underway, InvoCare is reimagining how customers engage with their services through simpler, more intuitive, and more human-centred digital experiences. Operating at enterprise scale across a portfolio of well-known brands, InvoCare is investing heavily in modern platforms, smarter technology, and product-led thinking to better serve customers while enabling long-term operational efficiency. The digital agenda is ambitious, complex, and genuinely consequential. THE ROLE: This is not a project mana...