Product Growth Manager / Customer Success Manager (m/f/d) Digital B2C Solutions

Job description

Company : Vaillant GmbH Location : Remscheid-DEU Country : Germany (DE) Brand : Vaillant Group: Contract type : Permanent Working time : Full-time What we achieve together: In your role as Customer Success Manager (f/m/d) Digital B2C Solutions , you will actively shape how our digital products and services support millions of users from the very first installation, ensuring a reliable, intuitive, and efficient experience. In the Digital B2C Solutions department, we develop applications such as the myVaillant App, the myVaillant Web Portal, as well as services like EnergiePlus and OptimierungPlus. - The continuous improvement of our digital customer journeys is driven with a clear focus on user needs and measurable added value - Insights from analytics tools , user studies, and direct customer feedback are systematically analyzed through tools, studies, and interviews and translated into concrete improvements - You develop cross ‑ product customer journeys that deliver an outstanding and intuitive customer experience - As an advocate for the end ‑ customer target group , you work closely and collaboratively with the Product Owners to embed and drive the user perspective - Using your...