Sr. BESS Service Engineering Manager, Ford Energy

Job description

As the Senior Technical BESS Service Engineering Manager, you will be responsible for defining technical serviceability, diagnostic capability, Safety procedures and field quality execution across the platform. You will serve as the technical authority within the service organization, bridging the gap between engineering, manufacturing, and field operations. Your mission is to ensure that every product is designed and supported to maximize customer uptime and deliver a seamless, high-quality ownership experience. Key Responsibilities: Act as the technical authority bridging product development and service execution to ensure a customer-centric service model. Define the technical service system, ensuring products are designed, validated, and supported to operate reliably at scale. Align engineering and manufacturing deliverables with service requirements to reduce customer mean-time-to-repair (MTTR). Integrate technical service requirements into platform and product development to ensure "service-first" engineering. Define comprehensive service information, including diagnostic procedures, troubleshooting paths, repair methods, and work instructions that simplify the customer suppor...