Key Account Manager

Job description

Position: Key Account Manager Compensation: 100,000-120,000 base: Job Description: The Key Account Manager (KAM) is responsible for managing a portfolio of mid-market to strategic accounts, ensuring customer satisfaction, retention, and growth. Operating with limited guidance, the KAM proactively plans and executes account strategies, drives integration conversations, and partners cross-functionally to deliver value. The KAM serves as a conduit between external customers and internal stakeholders, ensuring alignment across Operations, Sales, Finance, Solutions Design, and Implementation. Qualifications: #LI-Onsite #LI-LA1 Forward Air is an Equal Opportunity Employer - Own Strategic Account Plans for assigned customers - Manage and Nurture Customer Accounts: Maintain and enhance customer relationships by providing personalized and proactive account management. - Conduct monthly touchpoints and QBRs - Understand the needs, objectives, and challenges of key accounts; leverage existing tools and resources to address key customer requirements - Drive upsell and cross-sell opportunities - Partner with Sales, Ops, Finance, and IT to ensure account success - Lead EDI/API integration discus...