Manager, Omnichannel Customer Experience

Job description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey! Nature & Scope → Your Role at Roots Roots is seeking a Manager, Omnichannel Operations & Customer Experience to drive best-in-class customer experiences through data, technology, and cross-functional collaboration. Reporting to the Director, Omnichannel Operations & Customer Experience, this role focuses on digital sales growth, customer retention, omnichannel fulfillment, online transactions, and the post-purchase experience. The Manager will analyze customer and operational data to improve performance, identify opportunities for enhanced customer experience and efficiency, and support the development of new omnichannel s...