Customer Support Specialist - Accounts Payable

Job description

Description We are looking for curious and energetic individuals with a background in Accounts Payable, eager to channel their expertise in a new, exciting setting. If you’re looking to apply your AP skills within the world of technology, then Stampli’s Customer Support Specialist could be the role for you! As a Customer Support Specialist, you will be an expert on Stampli‘s Financial Operations Platform for new and current customers, and help them with all aspects of support, onboarding, training and customer success. This primarily includes working with our customers directly via our chatbox, Intercom, and simple integration to accounting systems such as NetSuite, Sage Intacct and QuickBooks. Experience with at least one of these systems is a big plus! Requirements: None: What You Will Do: - Answer customer inquiries within Intercom promptly, efficiently, and professionally. - Collaborate closely with Customer Success leadership, Product, and Development teams to escalate complex issues. - Be a trusted resource for both current and new customers on all aspects of Stampli’s Financial Operations Platform. - Proactively explore AI-driven methods to enhance customer support efficienc...