Customer Service Advisor (B2/C1 German language) - relocation to Riga, Latvia

Job description

We are seeking a dedicated and customer-focused professional to join our client's team as a Customer Service Representative with the German language . In this role, you will handle customer queries via phone, email, and chat, providing timely and effective resolutions. You will be responsible for recording case resolutions, ensuring cases are resolved within the case lifecycle, and escalating priority issues as needed. The ideal candidate will excel in both independent and team settings, communicate effectively with internal and external contacts, and strive to meet quality and performance standards. Your commitment to exemplary customer satisfaction and adherence to project Key Result Areas (KRAs) will be key to your success in this position. Additional responsibilities include participating in ongoing training and performing ad hoc tasks to enhance client service and KPI improvements. Educational / Professional Qualifications: - Near native (interpreted as CEFR level C1) or native German language and at least intermediate English skills (B1+) in writing and speaking to understand documentation and log accurately in the client systems. - Previous experience in an outsourced custom...