Senior Customer Success Manager

Job description

Join our global team in designing and providing personalised customer experiences at scale. At Kaisa, we understand that our greatest asset is our talented and diverse team. We believe in creating an environment that fosters personal growth, professional development, and overall well-being. Regardless of which office you’re based in, our commitment to your success and happiness remains unwavering. Based in our state-of-the-art Morning Lafitte office in central Paris, this role follows a hybrid model designed for both flexibility and team connection. Job Overview: The Senior Customer Success Manager will be responsible for maximising net retention and expansion on a portfolio of strategic Kaisa customers by increasing adoption of the Kaisa product suite via the delivery of the Customer Success Programme. Responsibilities and Duties: Revenue retention and growth for a portfolio of existing strategic Kaisa customers Delivering the Kaisa Customer Success Programme to key customer stakeholders and ensuring the ongoing adoption of the Kaisa product suite Maximising the value and business impact of Kaisa by establishing customer goals, pain points and KPI’s and working with them to contin...