Wire Operations Speciailst

Job description

Position Summary: This position is responsible for handling all aspects of wire transfer activity. Also, providing quality customer service to branch personnel & customers with wire questions, inquires & issues. Essential Duties and Responsibilities : Wire Operations Specialist: - Process incoming/outgoing domestic & international wires via correspondent banks, SharePoint, Silverlake DirectLine Wires and Treasury Management - Originate/verify wires using corresponding bank. - Receive/post incoming internal & international wires from First Horizon. - Process drawdown/reverse drawdown wire requests. - Assist with branch & customer research request/inquiries/issues related to wires - Backup for performing wire system end of day shutdown - Wire Related customer service calls, emails and inquiries. - Backup for the setup of cash management customers with wire access - Complete in-house training required by department & bank’s training program Education and /or Experience: - High School diploma or general education degree (GED) required - Preferred 1+ years of banking experience - Experience in handling confidential information - Experience in the use of database, Excel, and Word softwar...