Manager of Reliability Operations

Job description

About Nexcess Nexcess brings together a portfolio of hosting, cloud, and digital experience brands to deliver high-performance infrastructure and services to businesses worldwide. Our platforms power mission-critical applications for thousands of customers. Reliability is foundational to everything we do. We operate complex environments spanning virtualization, storage, networking, and application hosting; where performance, availability, and consistency matter at scale. This is a permanent, full-time, remote position. US Pay Band - $110K - $150K Actual compensation will vary based on experience, skills, and location. About the Role We’re looking for a Manager of Reliability Operations to lead how we detect, respond to, and learn from failures across our platform ecosystem. This role sits at the intersection of Operations and Engineering, bringing structure to incident response, accountability to follow-through, and clarity to reliability insights. You’ll ensure that what we learn from production directly improves how our platforms are built, operated, and scaled. What You’ll Do Own Reliability Operations & Incident Command Drive Learning, Accountability & Reliability Strategy Oper...