Housekeeping Supervisor

Job description

Company Description The Torridon is a family‑owned, five‑star boutique resort set amidst 58 acres of magnificent parkland on the shores of Loch Torridon in the Scottish Highlands. Surrounded by rugged mountains, dramatic scenery, and shimmering lochs , it offers one of Scotland’s most spectacular and secluded escapes. Job Description: MAIN RESPONSIBILITIES: Guests & Quality - Supervise and prepare the housekeeping of all resort public areas to 5*-Forbes standards - Supervise and prepare housekeeping of resort bedrooms to a 5-star-Forbes standard - Supervise and assist with washing and ironing of guest laundry – Forbes standard - Communicate with guests during their stay so their expectations are exceeded. - Supervise and Assist with Turndown service to a +1 Forbes-standard - Quality check arrival bedrooms to ensure ready for arrival and exceed expectations. - Report any faults, breakages, or sub-standard quality in rooms to head housekeeper. - Supervise and assist with guest housekeeping requests Team: - Liaise with A/HHK in co-ordinating the team for housekeeping shifts - Performance supervises to ensure every team member is a top performer - Performance supervises your team membe...