Ace Lead Sales Associate

Job description

JOB SUMMARY: Upholds the Core Values as determined by the management team. Primary responsibility is to Amaze Every Customer Every Time. The Lead Sales Associate is responsible for engaging the customer, determining their needs, and projecting requirements. Additional requirements include responsibility of all Sales Associates, and for the receipt and disbursement of money for sales transactions for all Sales Associates, assist in daily operations at the cash wrap area (e.g. draw count), and help to train new Sales Associates. ESSENTIAL JOB FUNCTIONS: - Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards - Greet customers as they enter the store - Troubleshoot point of sale problems - Effectively train and direct the activities of cashier assigned to the front end and set the standard for customer service - Ensure that associates assigned to the front-end consistently follow all policies and procedures including established safety procedures; communicate issues to management - Perform cash pulls, make change orders and deposits in accordance with established policies - Ensure that merchandise displays in the front-end...