Customer Care Representative - ARH Essendon

Job description

Job Description Are you a people person, animal obsessed and thrive in a fast-paced environment? We are looking for a friendly face to join our team as a Customer Care Representative at Animal Referral Hospital Essendon Fields! ARH Essendon Fields is a 24-hour multi-disciplinary specialist and emergency veterinary hospital located 8 km north-west of Melbourne's central business district. Our team of exceptional veterinarians, nurses, and support staff are committed to providing the highest quality emergency, medicine, surgical, oncology, ophthalmology and diagnostic animal services to the pet owners of Melbourne. This role is available full-time (38 hrs/wk), however part-time applicants will also be considered. As part of the Customer Care team your duties will include: - Greeting and assisting clients in a professional, timely and warm manner - Handling high volumes of inbound calls efficiently - Managing the hospital’s general email inbox - Correspond with clients, referring veterinarians, 3rd party suppliers and other team members, ensuring to provide appropriate and pertinent information - Discuss difficult topics with clients, such as aftercare options, euthanasia consent form...