Senior Operations Implementation Manager

Job description

Full-Time, Permanent Salaried/Exempt: Reports to: Director of Product & Operations Implementation Travel: Up to 25%: ABOUT THE ROLE: Saxbys is more than a cafe company — it's an Experiential Learning Platform. Every Saxbys cafe is owned and operated by a student CEO who runs the location as a real business: managing a team, driving profitability, and delivering an exceptional guest experience. As our Senior Operations Implementation Manager, you'll own the processes, systems, and AI-powered tools that make it all run brilliantly — and that set our student CEOs up to succeed. You're part operator, part innovator, part coach — and you thrive at the intersection of all three. Working cross-functionally, you'll ensure consistent implementation of all cafe processes, drive continuous improvement through feedback tools, and lead the development of AI integrations and automations that advance peak operational efficiency across the organization. WHAT YOU'LL OWN: - Operational Procedures, Standards & Systems: Own and maintain cafe SOPs and operational systems, serving as the Operations Team's voice by gathering feedback, identifying gaps, and driving continuous improvement. - AI Tools, Inte...