Shift Manager - IHOP

Job description

Shift Manager Responsibilities: Requirements: - Deliver superior service and maximize customer satisfaction - Respond efficiently and accurately to customer complaints - Regularly review product quality - Supervise shifts - Appraise staff performance and provide feedback to improve productivity - Ensure compliance with sanitation and safety regulations - Manage the restaurant’s good image and suggest ways to improve it - Control operational costs and identify measures to cut waste - Complete nightly checkout reports - Assist manager in training new and current employees on proper customer service practices - Implement policies and protocols that will maintain future restaurant operations - Proven work experience as a Restaurant Manager, Assistant Manager, Shift Leader, Hospitality Manager or similar role – Minimum 1 year - Proven customer service experience as a manager - Ability to remember and recall ingredients and dishes to inform customers and servers - Familiar with restaurant management software, like Micros - Strong leadership, motivation, and people skills - ServSafe Certified preferred but not required - Available to work nights and weekends