Front Desk Agent

Job description

$400 Sign-On Bonus!!!! $200 on the first pay day and $200 after successfully completing 90 work days! At the Courtyard by Marriott Virginia Beach Oceanfront South 25th Street , we are looking for an enthusiastic Front Desk Agent to join our team and wow our guests! Full-Time and Part-Time opportunities are available! Overview: The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Potential Career Paths: Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations Key Duties & Responsibilities: - Resolve guest complaints, ensuring guest satisfaction. - Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. - Maintain positive guest relations at all times. - Resolve guest complaints, ensuring guest satisfaction. - Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special...