Technical Product Support Analyst
Cook Systems · Jacksonville, Florida, US
Launch Your Career with Cook Systems Since 1990, Cook Systems —a certified veteran-owned IT consulting firm—has been helping businesses and professionals gro...
Job description
Launch Your Career with Cook Systems Since 1990, Cook Systems —a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent. At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off! Summary: We are seeking a skilled Technical Product Support Specialist responsible for providing post-sales technical product support. This role involves analyzing customer business needs, developing technical requirements, preparing technical responses to Requests for Quotes (RFQs), configuring integrated solutions, and implementing client solutions. As a primary point of contact between customers' technical staff and our development/engineering organiza...