Service Desk Team Leader

Job description

Job DetailsJob Location: 20 Brick Bodies Padonia - Timonium, MD 21093Position Type: Part TimeSalary Range: $16.50 - $20.00 HourlyTravel Percentage: NoneJob Shift: DayThe Service Desk Team Leaders (SDTL) goal is to ensure the Service Desk Department is providing world class customer service, presenting a positive first impression of the club. The service desk department is the vital connection to our members and plays an important role in the companys brand promise of Making People Feel Comfortable and our core purpose of Changing Peoples Lives. The primary directive of the SDTL is to make sure the service desk department runs smoothly and that Brick Bodies culture is instilled among the department. The SDTL makes sure everyone on the team understands the importance of anticipating member needs and exceeding their expectations to help create raving fans. The SDTL helps in ensuring the service desk, locker room and club are neat and tidy, following companys feng shui principles. The SDTL works together with other fellow Team Leaders and is under the direct supervision of the Operation Manager. Duties and accountabilities include but are not limited to: Recruiting, training and evalua...