Help Desk Team Leader

Job description

Job Title Help Desk Team Leader Job Description Summary We are seeking an experienced and proactive Help Desk Team Leader to oversee the day-to-day operations of a busy Help Desk function supporting a dynamic, public-facing environment. This role plays a critical part in ensuring service requests, incidents and operational issues are effectively coordinated and resolved while maintaining a high standard of customer service and operational performance. The successful candidate will lead a small team, coordinate operational responses across multiple stakeholders and help drive continuous improvement across service delivery. Job Description #LI-DNI — Do Not Ingest. Key Responsibilities: Lead the day-to-day Help Desk operations and coordinate service requests and incidents. Ensure issues are prioritised, escalated and resolved within agreed service levels. Support and manage Help Desk team members to maintain high service standards. Coordinate with operational teams, contractors and stakeholders across live environments. Maintain accurate records, reporting and operational documentation. Support continuous improvement and operational efficiency initiatives. About You: Experience in Hel...