Tier 1 Technician

Job description

Description: *This is a direct placement full time position with Phalanx Technology Group.* About Us: Phalanx Technology Group is a trusted provider of IT solutions, specializing in secure networks for government contractors. We deliver reliable IT support and cybersecurity solutions to our clients, ensuring their critical systems operate smoothly and securely. As we continue to grow, we are looking for a skilled Tier 1 IT Technician to join our team. Position Overview The Tier 1 IT Technician will be responsible for providing onsite and remote technical support, resolving basic IT issues, and assisting with the maintenance of secure networks for our clients. This entry-level role requires strong communication skills, the ability to troubleshoot and resolve common IT issues, and a passion for learning and growing within the IT industry. Key Responsibilities: - Provide first-line support for client IT issues, including hardware, software, and network troubleshooting - Assist in administering and maintaining IT environments, including Microsoft 365 and secure networks - Utilize IT support tools such as RMM, PSA, ticketing, and documentation systems to track and resolve issues - Resol...