SATCOM Subject Matter Expert

Job description

Description If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced SATCOM Subject Matter Expert. Clearance: Active DoD Secret Clearance: Work Schedule: Hybrid, On Call, Temporary Part-Time. Normal hours 0800-1600. Typical call in days are Friday and Monday. Role Overview: In this role, you will serve as a key member of the SMART-T Help Desk team, providing Tier 1 through Tier 3 technical support to users and maintainers. You will respond to trouble calls received via phone, e-mail, walk-ins, and the computer ticketing system, documenting all issues and resolutions for reporting purposes. You will apply troubleshooting techniques to identify and resolve hardware and software issues, interpret system drawings and interface documents, and assist users in resolving problems not isolated by SMART-T Built-In Test (BIT) or alert messages. Additionally, you will support the development and maintenance of Standard Operating Procedures (SOPs), technical documentation, and test procedures for software regression and...