Senior Momentum Helpdesk Analyst

Job description

Job Title: Senior Momentum Helpdesk Analyst Job Category: Information Technology: Time Type: Full time: Minimum Clearance Required to Start: None Employee Type: Regular: Percentage of Travel Required: None: Opportunity: CACI is hiring a Senior Momentum Helpdesk Analyst to support our government agency's IT operations. Ideal candidates for this role will have 8+ years of experience in Momentum Financials, and prior experience working on Momentum Financials. We are looking for a candidate with strong analytical skills and a desire to enhance those skills in a challenging, high-visibility environment. This position is contingent upon contract award. Responsibilities: Provide advanced customer support in a production environment for Momentum Financials Maintain and resolve a workload of tickets and communicate statuses and impediments within project tracking tools. Analyze project documentation and test in non-production environments to provide complete resolutions to stakeholders in a timely manner. Facilitate meetings, workshops, and interviews with stakeholders to gather, validate, and review ticket issues. Collaborate with government employees, developers, testers and Momentum SMEs...