Associate Account Specialist - Home Performance

Job description

Associate Account Specialist - Home Performance Location Columbia, MD (Remote - Some local travel required) Are you ready to make a difference? We are seeking a dynamic and results-driven Account Specialist to join our Energy Efficiency team. In this role, you will support the delivery of program services for the EmPOWER Maryland Home Performance with ENERGY STAR® initiative . The ideal candidate will build strong relationships with trade allies, ensure program compliance, and drive participation to achieve energy savings goals. This position requires a proactive approach to client engagement , operational excellence, and continuous improvement in program performance. What you will be doing: - Responding to customer inquiries regarding the process and procedure of the HPwES Program - Assisting with contractor coordination with file and data transfers - Building and maintaining relationships with key market actors in the home improvement industry. - Maintaining strong ongoing communications with participating contractors and consultants in order to assess their needs and to receive feedback on their experience with the program. - Providing or referring contractors and consultants to...