Manager, Account Management

Job description

Job Context Simpro is the global leader in field service management software, trusted by 22,000+ trades businesses across electrical, plumbing, HVAC, security, and fire protection. We're scaling fast, and our Account Management team is at the centre of that growth. As Manager, Account Management, you’ll lead a team of commercially driven Account Managers responsible for growing revenue across an existing customer base. This is not a traditional relationship management role - it’s a quota-carrying, expansion-focused function with clear expectations around pipeline creation, deal execution, and Net Revenue Retention. You’ll bring structure, accountability, and sales discipline to how we identify, forecast, and close expansion opportunities at scale. What You’ll Do: Build, lead, and scale a team of Account Managers focused on upsell, cross-sell, and expansion revenue Own team performance against NRR, expansion pipeline, and closed revenue targets Implement and embed a repeatable expansion sales motion across SMB and Mid-Market segments Drive pipeline discipline through regular forecasting, deal inspection, and conversion management Coach your team on commercial conversations, value ar...