Residential Service Technician

Job description

Responsibilities: - Light clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc). - Ability to use hand tools and assist or complete modifications to products… i.e. glazing, section width changes, insulating, etc. and fork truck operation. - Respond to customer requests for information concerning order tracking, order expediting and product availability. - Perform order entry at both sales invoicing level and request for products from supply plants. - Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. - Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. - Process all necessary paperwork for the daily operation of the sales center as required. - Delivery responsibilities as required… including driver qualified (valid license). - Assist in unloading and loading vendor and customer vehicles. - Monitor completion of daily customer LTL shipments… including UPS.. - Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory lev...