E-Commerce Operations Specialist

Job description

We are seeking an E-Commerce Operations Specialist to join our D2C E-commerce team in the UK. In this role, you will support the day-to-day operations of our online shop(s) and help improve the customer journey and commercial performance through accurate content, smooth processes, and data-driven optimisation. You will report to the EMEA E-commerce Manager and work closely with local Consumer Marketing, to execute campaigns, maintain site readiness, and support a successful platform migration. Responsibilities: - Support the day-to-day operations of the D2C e-commerce platform (e.g. Shopify), ensuring a smooth and reliable customer experience - Maintain website content, navigation, pricing, and promotions, keeping everything accurate and up to date - Manage product catalogue updates, including product pages (PDPs), descriptions, assets, and subscription setup - Coordinate order, inventory, and fulfilment processes with internal teams and partners to ensure efficient delivery - Execute on-site campaigns (homepage, landing pages, content updates) in close collaboration with Marketing - Monitor website performance (traffic, conversion, AOV, revenue) and support regular KPI reporting a...