Patient Experience Liaison

Job description

Department: Patient Experience Schedule/Status: 3pm-1130pm: Standard Hours/Week: 40: General Description: Under the direct supervision of the Patient Experience Manager and Director, the primary function of the Patient Experience Liaison is to provide exceptional customer service to enhance the patient and visitor experience within our healing healthcare environment and within the assigned functional area (e.g. Emergency Department, Medical Surgical Units, etc.) This position is an integral member of the care team serving as a liaison between patients/visitors and the care team facilitating seamless communication and prompt service delivery. Successful performance is measured, in part, by assigned area(s) achieving desired HCAHPs results within the communication and responsiveness domains. The position shall exemplify the desired Culture of Choice® and philosophies of Parrish Healthcare. Requirements: - Welcomes and orients all patients/visitors within assigned area to the role of the liaison, room, and patient rights and responsibilities. - Rounds and documents (rounding tool) continuously on patients and visitors within assigned area to proactively identify, address and resolve s...