Customer Service Representative- NC Department of Vital Statistics

Job description

Job DetailsLevel: ExperiencedJob Location: Work at Home - Winston Salem, NC 27106Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $18.00 - $18.00 HourlyJob Shift: DayJob Category: Customer ServiceCustomer Service Representative- NC Department of Vital Statistics Reports to: NC Department of Vital Statistics Supervisor Supervises: N/A Summary Statement: The person in this position is responsible for supporting the NC Department of Vital Statistics via a wide range of customer support work-types for help desk and call center. Essential Job Functions Assist business partners, including funeral homes, LHDs, medical certifiers, and registers of deed with technical and system support. Troubleshoot systems and provide technical assistance to business partner users. Assist individuals seeking to place a certificate order. Provide updates on the status of an order. Answer any questions related to general frequently asked questions. Assist individuals related to application requirements. Marginal Job Functions: Assist other personnel as time and knowledge permit. Participate in training and meetings as requested. Perform other duties as assigned. QualificationsSkills, Know...