Field Service Manager - Grand Rapids MI

Job description

Applied Innovation is seeking a high-capacity, self-directed Field Service Manager to lead and develop a high-performing service team supporting production-level office equipment across West Michigan. This role is ideal for a hands-on leader who thrives in a fast-paced environment, values accountability, and is passionate about delivering exceptional client and team experiences. This is a full-time, onsite position, Monday through Friday from 8:00 a.m. to 5:00 p.m., located at 3223 Kraft Ave SE, Grand Rapids, MI 49512. Duties and Responsibilities: - Lead, coach, and develop a team of field service professionals supporting high-volume office equipment. - Foster a culture of professionalism, accountability, and continuous improvement. - Conduct regular one-on-one meetings, team meetings, and performance reviews. - Ensure team members consistently represent Applied Innovation positively in all customer interactions. - Maintain appropriate staffing levels to meet or exceed Applied Innovation’s response time and service standards. - Ensure technicians have the training, tools, and resources needed to succeed. - Oversee daily operations while maintaining a long-term strategic perspective...