Production Crew Chief

Job description

Summary: The crew chief prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO® brand, the crew chief demonstrates to customers and clients the company’s Here to Help® commitment. Primary Responsibilities: - Facilitate a positive customer experience and ensure customer satisfaction of services. - Communicate clear expectations to production technicians and supervise their activities. - Coordinate and perform production processes as scheduled and ensure quality control. - Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers. Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times. - Document a detailed and accurate job file to support the services provided. - Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly. Secondary Responsibilities: - Coach and train production technicians. - Communicate with production manager and of...