IT Support Analyst

Job description

Overview We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you. Overview: Provides technical support to end-users across the organization, including computer/server hardware and software, networking and wireless connectivity, VPN access, phone and email systems, end-user onboarding, business applications, and other technology equipment. Serves as a point of contact for incoming technical support requests via phone and email, delivering system support and effective technology-based solutions. Responsibilities: Provides technical phone/email support to internal end-users on a variety of hardware and software problems. Supports the imaging, setup, replacement, and shipping of associate laptops. Demonstrates proficiency in ticketing systems and network troubleshooting tools, with hands-on experience in cloud platforms, wireless technologies, scripting, and basic server administration. - Documents and tracks technical support requests in the help desk tracking system, ensuring timely updates and resolution of issues...