Senior Customer Service Representative

Job description

Senior Customer Service Representative - Job Number: 261415 - Full-time - Rotating Schedule - 3 days on, 3 days off followed by 4 days on, 4 days off. 5:00 a.m. - 5:00 p.m. shift. Job overview: Schneider is seeking a Senior Customer Service Representative in Green Bay. The Senior Customer Service Rep will process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market rates. Responsibilities: - Monitor customer freight and proactively identify potential issues to improve efficiency. - Recommend adjustments as freight volumes fluctuate. - Use reports, dashboards, and technology to analyze service issues and trends to determine solutions. - Collaborate with leaders, teams, and customers. - Maintain and develop customer relationships. Skills and qualifications: Strong written and oral communication skills. - Have a high school diploma or GED. - 1 to 2 years of customer service experience preferred. - Ability to manage multiple priorities. Pay and benefits: - Medical, dental and vision insurance. - Company-paid life insurance. - 401(k) savings plan with company match. - Paid time off and paid holidays. - Results-based incentive pay progr...