IT school support

Job description

Position Summary: The IT School Support provides level 1 and 2 hardware and software support to the campus administration personnel, students and faculty. Essential Duties and Responsibilities: Overall - Responds to administration/faculty/student inquiries concerning system(s) operations. - Diagnoses system hardware, software, and operator problems. Provides updates to College President on open tickets/problem resolutions. - Tracks, prioritizes and documents requests using an IT support request system. - Installs and configures new computers and other IT equipment as well as repairing and upgrading different types of computers (software and hardware). - Responsible for tracking of IT supplies and equipment (e.g. cables and adapters). - Performs regular updates to servers. - Installs and builds cables for the campus. - Proactively examines current systems in place and inquires about new software/hardware in the market that relates to the campus functions. - Documents systems processes and - Other duties as assigned. Student Support (Residential/Hybrid): - Responsible for setting up student accounts. - Responds and troubleshoots all student inquiries regarding access to their account...