Front Desk Associate - Mathnasium

Job description

Replies within 24 hours Position Overview: The Front Desk Associate serves as the first point of contact for families at Mathnasium. This role is responsible for creating a welcoming and organized environment while managing administrative and customer service tasks that keep the center running smoothly. The associate supports scheduling, communication, and front desk operations, allowing instructors and directors to focus on instruction and parent engagement. Key Responsibilities: Customer Service & Communication: - Greet students and families warmly as they arrive and depart. - Answer phone calls, emails, and text messages promptly and professionally. - Assist with scheduling, rescheduling, and cancellations. - Provide information about Mathnasium programs to walk-ins and inquiries. Administrative Duties: - Manage student check-in and check-out at the front desk. - Maintain accurate attendance and scheduling records in Radius (or similar CRM). - Process payments and assist families with billing questions. - Support completion of enrollment paperwork and digital forms. - Keep the reception area neat, organized, and welcoming. Operational Support: - Assist the Center Director with l...