Manager, Airport Customer Care

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: - ​This job is a member of the Hubs and Gateways Team, within the Customer Experience Division. - ​Responsible for managing, developing, and coordinating all customer related activities ensuring the highest level of customer satisfaction and experience. - The pay range for this role is $98,000 to $134,000, taking into account the qualifications and experience of the selected candidate. What you'll do: - Oversees day to day customer service operations including oversight of the ticket counter and gate activity in multiple facilities - Ensures efficient use of resources to achieve operational performance targets - Enforces all company and departmental procedures including safety and security - Reviews staffing re...