Project Specialist
Old Dominion Freight Line · Thomasville, North Carolina, US
Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES ? Do you appreciate a comp...
Job description
Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES ? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider. Interact with customer by phone and email to provide information regarding OD Special Project shipping options and ensure the best customer service possible. Assist less experienced employees with customer issues and help drive team performance. Primary Responsibilities: - Manage large amounts of inbound and outbound calls and emails regarding Special Project services in a timely manner - Daily monitoring of special project shipments to meet specific delivery dates - Identify customers’ needs, clarify information, research every issue, and p...