Office Assistant

Job description

Located at a CompuNet Patient Service Center (Springboro, OH) Full-time Day Shift; Monday Through Friday (7:30 AM-4:30 PM) Position Summary: Promotes and practices prompt and courteous customer service at all times. Organizes patient flow. Collects and enters patient information into appropriate electronic ordering system. Responsibilities: Qualifications: - Greet patients professionally; give name, wait time, and communicate delays. - Maintain patient order; resolve and document incomplete requisitions. - Contact providers for missing/unclear orders or DX codes. - Answer phones and check/respond to voicemails and faxes 3x daily. - Call patients for recollects; file or follow up on faxes; audit fax file monthly. - Check for orders in Atlas, EPIC, and fax file. - Accept and log drop-off specimens; verify info and deliver to processing. - Provide collection kits and instructions. - Address patient questions; verify or create demographics in Atlas. - Offer copy requests and promote “My Labs Now.” - Post schedules/memos; take payments and assist others as needed. - Request insurance card ready for phlebotomy. - Arrange STAT transportation; record confirmation. - Enter supply orders whe...